Shipping policy
SMOCIG DELIVERY INFORMATION
Shipping policy
A clear guide to how we prepare, dispatch and track orders across Australia.
AT A GLANCE
From checkout to delivery
SHIPPING SERVICEAustralia Post Parcel PostAll Australian orders are shipped with Australia Post's standard tracked parcel service. We do not offer Express Post or international shipping.
ORDER DISPATCHUsually next business dayAfter your order is placed and payment is confirmed.
TRACKED DELIVERYAustralia-wideTransit estimates below start after Australia Post receives the parcel.
WEEKEND ORDERSShipped MondayOur Post Office is closed on weekends. If Monday is a public holiday, dispatch moves to the next business day.
ESTIMATED TRANSIT TIMES
Delivery by destination
Estimated delivery times are listed by state or territory. They begin after dispatch and are not guaranteed delivery dates.
| Destination | After dispatch |
|---|---|
| New South Wales (NSW) | 2-4 business days |
| Australian Capital Territory (ACT) | 2-4 business days |
| Victoria (VIC) | 3-6 business days |
| Queensland (QLD) | 3-6 business days |
| South Australia (SA) | 3-6 business days |
| Tasmania (TAS) | 5-8 business days |
| Western Australia (WA) | 5-8 business days |
| Northern Territory (NT) | 5-10 business days |
DELIVERY UPDATES
Delivery taking longer?
If your parcel is delayed, contact our support team as soon as possible. Include your order number and tracking number so we can help investigate.
Contact supportPossible reasons for a delay
- Severe weather or transport disruptions
- Public holidays or high parcel volumes
- Remote routes or local delivery delays
- Incomplete or incorrect delivery details
AFTER YOU ORDER
What happens next
01Payment confirmedYour order enters processing after payment has been successfully confirmed.
02Packed and dispatchedWe prepare your order and send a dispatch email with tracking details once the parcel is handed to Australia Post.
03Track your parcelTracking updates may take time to appear after dispatch. Australia Post provides the latest transit and delivery information.
GOOD TO KNOW
Delivery details
Check your addressPlease enter the full street address, suburb, state and postcode accurately. Contact us promptly if you notice an error before dispatch.
Protective packagingOrders are packed securely in plain outer packaging to protect the contents in transit.
Missed deliveryIf a delivery attempt is missed, follow the collection or redelivery instructions in your Australia Post tracking updates.
Parcel not received?Check the latest tracking status and contact us with your order number if the parcel appears delayed, missing or delivered to the wrong place. We will help investigate.
Need help with a delivery?
Our support team can help you check an order or parcel update.